Patient Representative

This position is closed.



  • Skills in working with combat veterans and seriously-injured veterans who have special needs.
  • Ability to communicate orally and in writing.
  • Knowledge in medical terminology.
  • Effectively review and interpret information contained in medical and administrative records.
  • Knowledge of public laws as well as the Health Insurance Portability and Accountability Act (HIPAA).
  • Plan, schedule, and accomplish work and to evaluate and recommend ways to improve the effectiveness and efficiency processes that contribute to informing and providing services to veterans.
  • Informs the supervisor of potential controversial findings, issues, or problems with widespread impact.
  • Maintain liaison with veterans' service organizations, community groups, and others whose interest is in helping and protecting veterans, their families, and their representatives.
  • Provides information and assistance to veterans and family members regarding benefits, entitlements and eligibility to health care and veterans benefits.