Program Support Assistant

This position is closed.

Agency:

Occupation:

  • Maintains confidentiality of patient issues.
  • Interpret and apply policies, laws, and regulations to provide information and advice or take decisive action.
  • Understands and interprets complex medical terms.
  • Used Microsoft Office software including; Word, Excel, Outlook, and PowerPoint.
  • Types letters, forms and reports.
  • Used computer database systems to enter/retrieve data.
  • Plans and organizes work, set priorities, and exercises judgment in order to ensure efficient workflow.
  • Makes appropriate decisions through prompt identification of the problem and timely problem resolution.
  • Supplied general and requested information in person, by phone, or in writing.
  • Interacts with difficult customers, either internal or external.
  • Interacts with clinical and administrative teams.